Policy Document
Privacy Policy
This Privacy Policy describes how Supremo Stay handles information submitted through the Pawna Lake Campings website, including enquiries and booking requests. We aim to collect only the information reasonably needed to respond, support bookings, and operate the service.
1. Information We Collect
When you submit a lead, booking, popup, or contact form, we may receive your name, phone number, email address, city, stay preference, travel dates, group size, and message. Campaign details such as UTM parameters may also be recorded so we can understand enquiry sources.
Basic technical information such as IP address, browser or device type, approximate location signals, and timestamps may be collected for security, performance review, and fraud prevention.
2. How We Use Your Information
We use submitted information to answer enquiries, suggest suitable stays, confirm booking details, provide customer support, and send relevant availability or payment updates.
Aggregated enquiry trends may help us improve website content, advertising relevance, and response processes. We do not sell personal information as a standalone product.
3. Sharing and Disclosure
Relevant information may be shared with internal team members, booking coordinators, and trusted service providers when needed to handle your enquiry or booking. They are expected to use the information only for that purpose.
Information may also be disclosed when required by law, court order, regulatory direction, or legitimate fraud-prevention needs, and only to the extent reasonably necessary.
4. Cookies, Tracking, and Analytics
The website may use essential cookies, session storage, and campaign parameters to maintain a stable experience and understand enquiry performance.
You can control cookie behavior through your browser. Disabling certain storage features may affect form continuity or reporting accuracy.
5. Data Retention
Enquiry records are kept for as long as reasonably needed for follow-up, booking support, internal review, legal compliance, and legitimate business purposes.
If you request deletion and we do not need to retain the information for legal or operational reasons, we will make a reasonable effort to delete or anonymize the relevant record.
6. Security
We use reasonable technical and administrative measures intended to reduce the risk of unauthorized access, misuse, or accidental loss. No internet transmission or storage method can be guaranteed completely secure.
Please avoid placing highly sensitive information in free-text fields unless our team specifically requests it for a booking or support purpose.
7. Your Rights and Choices
You may ask to access or correct information you submitted, request deletion where legally allowed, restrict certain processing, or ask us to stop contacting you through particular channels.
To protect your information, we may ask for reasonable verification before acting on a request.
8. Children's Privacy
This website is intended for adults making camping and stay enquiries and is not designed to collect personal information from children.
If information about a minor is submitted unintentionally, we will handle it carefully and remove it where appropriate and legally possible.
9. Policy Updates and Contact
We may revise this Privacy Policy when legal, technical, or operational practices change. The updated version becomes effective when published here.
For privacy requests, email supremostay@gmail.com or call +91 83810 11110 and clearly describe the request.